Using ZONES or GRIDS to Distribute Tickets
Do you currently use, or plan to use your One-Call's 1/4 x 1/4 GRID file for sorting tickets to your field teams? Have you just wished for a simpler way to pre-sort tickets by a geographic look-up file; for example all tickets in your NE Quadrant always got to Field Team Alpha? We have listened and we have acted. Using the power of GIS and a simple look-up file (which can be a shapefile or feature class with attributes) we can sort tickets in Dig-Smart Analyzer not only by their status (ALL-CLEAR, etc) but we can also sort against the geographic look-up file.
By loading your GRID or ZONE shapefile or feature class into the Dig-Smart data loader, you can specify its type to OTHER, allowing for it to be referenced and recognized by Dig-Smart Analyzer as a look-up file. This will enable any Tag created in Dig-Smart to receive tickets that are pre-sorted against the geographic boundary of the look-up file.
We are very excited to have increased the user options for sorting tickets from the previous 2.3 and 2.4 Enterprise Versions. Users now have much greater flexibility in analyzing and routing tickets; not only can they confirm its proximity to underground utilities with our traditional buffer ring technology but also with the geographic look-up file. Also note that this look-up file can be anything your utility uses internally for ticket distribution or the 1/4 x 1/4 GRID file issued by the State One-Call Center.
http://dig-smart.com/blog/ZonesFinal3.html