Analyzer 3.0 BETA Screen Capture
This view is taken right from the new Analyzer 3.0 BETA environment in ArcMap.
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This capture represents how the new ticket analyzer environment will look. As you can already guess, real estate is becoming an issue. If you do not already have dual monitors, now would be the time to budget for them.
The map remains the same, using the objects from ESRI locate and display the ticket location. This frame can be modified to any size.
The ticket information multi-tab display is very different. There are actually 4 tabs of data (one is hidden in this screen capture) for displaying the raw ticket, the database view of the ticket, the ticket lifecycle or audit and all the associated files generated against that ticket (not visible).
The ticket process window is also multi-tabbed, having 3 different environments. One is for ticket processing, another for entering comments (if not using Dig-Smart Field) and the third for scheduling positive response.
Finally, we show the ticket view window and the ticket grid. The ticket view window should look very similar to windows explorer. It is built as a tree with collapsible groups and categories. The groups can be customized or new groups can be created to suit your needs. This is also where tags are created. Tags refer to where the analyzed ticket has been routed to: a field team, a department manager, a secretary, a GIS specialist, etc. The ticket grid is a live representation of each groups' or tags' contents. In the bracket [ ] next to each group or tag is the number of tickets in that group or tag. Also, the grid can be customized to show only necessary fields from the ticket and each field heading can be rearranged using drag and drop technology.
Like what you see so far? If so drop us a line we'd like to hear your thoughts. We will continue to post more images as they are available.