The Official Dig-Smart, LLC Weblog

This view is taken right from the new Analyzer 3.0 BETA environment in ArcMap.

View image (large file)

This capture represents how the new ticket analyzer environment will look. As you can already guess, real estate is becoming an issue. If you do not already have dual monitors, now would be the time to budget for them.

The map remains the same, using the objects from ESRI locate and display the ticket location. This frame can be modified to any size.

The ticket information multi-tab display is very different. There are actually 4 tabs of data (one is hidden in this screen capture) for displaying the raw ticket, the database view of the ticket, the ticket lifecycle or audit and all the associated files generated against that ticket (not visible).

The ticket process window is also multi-tabbed, having 3 different environments. One is for ticket processing, another for entering comments (if not using Dig-Smart Field) and the third for scheduling positive response.

Finally, we show the ticket view window and the ticket grid. The ticket view window should look very similar to windows explorer. It is built as a tree with collapsible groups and categories. The groups can be customized or new groups can be created to suit your needs. This is also where tags are created. Tags refer to where the analyzed ticket has been routed to: a field team, a department manager, a secretary, a GIS specialist, etc. The ticket grid is a live representation of each groups' or tags' contents. In the bracket [ ] next to each group or tag is the number of tickets in that group or tag. Also, the grid can be customized to show only necessary fields from the ticket and each field heading can be rearranged using drag and drop technology.

Like what you see so far? If so drop us a line we'd like to hear your thoughts. We will continue to post more images as they are available.

Posted by dig-smart at 09:48 PM | Permalink | Comments (0) | TrackBacks (0)

Enterprise BETA 3.0 has undergone a full internal review and we are more excited than ever to get this product to our customers. The software (from the current selling versions of 2.3 and 2.4) has been completely re-architected by our development team and offers full ticket management functionality beyond the map-centric approach that we have taken in the past.

Our upcoming testing and release schedule is as follows.

1. We will tie up lose ends and perform rigorous internal testing on Enterprise 3.0 BETA this week. On Friday we will run through one more internal test of the software and all of the supported components.

2. Assuming that the final test will result in a satisfactory result, we will begin the build process for shipment.

3. Next week each BETA tester will be contacted directly by Dig-Smart, LLC staff in preparation for its arrival.

4. Near the end of next week Dig-Smart, LLC will ship Enterprise 3.0 BETA to the BETA testers.

We shall also build a TESTERS ONLY, password-protected site on the Weblog so that online interaction can occur between the various testers. And in addition to the TESTERS ONLY page, we will begin to release screen shots and concepts onto the general Weblog so please check back frequently or load the RSS feed so that as we announce new concepts you'll be able to review them.

Posted by dig-smart at 10:55 AM | Permalink | Comments (0) | TrackBacks (0)

Many of you are already aware however for those that do not know Dig-Smart Enterprise v3.0 BETA is literally hours away from being completed. The staff at Dig-Smart, LLC have been working around the clock to compile and complete this BETA release. On Monday April 16th Dig-Smart, LLC will hold an internal meeting and perform a final review of BETA 3.0. This meeting will take place from 12pm - 5pm eastern and at the conclusion, another announcement will be made regarding the shipment status of the BETA release.  Customers will have access to technical support for the BETA program and contact information can be found at www.dig-smart.com. Instructions on obtaining technical support will also follow after the completion of Monday's internal meeting. We here at Dig-Smart, LLC thank you for your patience over the past few months; we realize how much excitement there is about the functions in 3.0 BETA and we appreciate your desire to implement our technology. The 3.0 BETA marks a complete redesign of previous Dig-Smart Enterprise technology and therefore both structure and terms have been changed so we assume that you have made the necessary preparations for its arrival (if you are part of the BETA program). I am sure you will appreciate Dig-Smart Enterprise 3.0 as much as we've enjoyed designing it; it literally is the result of over 1.5 years of customer input and technological advancements within the ESRI and Microsoft worlds.

Posted by dig-smart at 04:03 PM | Permalink | Comments (0) | TrackBacks (0)

Posted by dig-smart at 03:41 PM | Permalink | Comments (0) | TrackBacks (0)

Posted by dig-smart at 03:39 PM | Permalink | Comments (0) | TrackBacks (0)

Posted by dig-smart at 03:30 PM | Permalink | Comments (0) | TrackBacks (0)